For hubs that developed this problem over time,
the axle or sleeve is simply worn down. To fix this, replace axle or
sleeve to restore freehub body clearance. This is a normal long term
wear pattern that can be accelerated by loose end caps, dirt
contamination or heavier riders. To clean hub internals, undo both end
caps and remove freehub body. Thoroughly clean all visible areas as
well as the freehub itself. Once cleaned, apply small amount of medium
weight oil to the pawls on the freehub body (they are on the back of
the freehub, held in by the spring). Next, apply a light oil to the
internals of the hubshell. Finally, put the wheel back together and
torque BOTH end caps to 100 in-lbs.
As with any carbon fiber bicycle component,
inspect periodically for cracks, gouges and separations in the carbon.
If ANY of these conditions are found, discontinue use of the product.
If you have any questions or concerns on what to look for, feel free to
contact our service department.
Yes we do, it is called our 'No Fault
Replacement,' or NFR program. The Spinergy NFR program will give you a
credit of 20-25% off any set of current Spinergy wheels. Inquire within
for more program details!
Spinergy only offers no charge service to wheels
covered under our one-year limited warranty period. All other repairs
will vary depending on parts cost and labor time. The current labor
rate is $70 USD per hour.
Spinergy does not stock the freehub body that used
to be used with these wheels, they were discontinued by our supplier.
However, you can find a compatible freehub body by doing an internet
search for: Ultegra 6402 8 speed freehub body
How do I send my wheels back for warranty evaluation?
To obtain a Return Authorization (RA) number,
please be ready to supply the following information to our service
department: -copy of original receipt (if wanting work covered under
warranty) -name -phone number / email address -return shipping address
(for UPS, no PO Boxes) -product name -problem with the wheel -billing
information (for out of warranty product) When packing the wheel,
clearly place RA# on the outside of the box. Remove cassette, tires,
tubes, wheel magnets, rim tape and skewers BEFORE sending in for
service. Include all parts from the wheels, if it has been taken apart
already. Failure to comply with the above mentioned guidelines can
result in significant delays or a 'return to sender.' Typical turn
around time is 5-14 days, once the wheel has been received at our