Shipping & Returns

Spinergy wheel products are warranted for one year from date of purchase against manufacturing defects in materials or workmanship. Spinergy warrants to the original owner that this new wheel shall be free of defective materials and workmanship for a period of one year from the date of the original purchase (proof of purchase required) provided the wheel is operated under normal conditions and use. During this one-year warranty period, Spinergy shall repair or replace, at its sole option, all parts that are found by Spinergy to be defective and subject to this Limited Warranty. This Limited Warranty is made only to the original owner of this new Spinergy wheel, and it shall remain in force only as long as the original owner retains ownership of the Spinergy wheel. This Limited Warranty is not transferable. This Limited Warranty does not apply to normal wear or tear, nor to defects, malfunctions or failures that result from the abuse, neglect, shocks or crashes, improper maintenance, alteration, modification, accident, or misuse (including without limitation, bicycle motocross, stunt bicycling or similar activities), nor damage occurring during shipment, improper assembly or assembly with non-compatible products. 

This Limited Warranty is the only express or Limited Warranty applicable to the Spinergy wheel products. Any implied warranties, including warrants of merchantability and fitness for a particular purpose, shall be limited in scope and duration in accordance with this Limited Warranty. Spinergy shall not be responsible for any direct, incidental, consequential or exemplary damages suffered by any party. The foregoing statements of warranty are exclusive and in lieu of all other remedies. This Limited Warranty gives you specific legal rights; you may also have other legal rights which vary from state to state/country to country. Some states/countries do not allow limitations on the duration of implied warranties, or the limitations or exclusion of incidental or consequential damages; therefore, the limitations and exclusions set forth in this Limited Warranty may not apply to you. This Limited Warranty set forth herein may not be extended, enlarged or otherwise modified by any Spinergy dealer, distributor, agent, or employee, and Spinergy does not assume any liability or make any Warranty except as stated in this Limited Warranty. This warranty does not cover products whose serial number or identification has been erased, damaged or modified.

Return Procedure

To obtain a return authorization (RA) number, please be ready to supply the following information to our service department: -

  • copy of original receipt (if wanting work covered under warranty)
  • name, phone number, email
  • return shipping address
  • product name and problem with wheel

When packing the wheel, clearly place RA# on outside of box. Remove cassette, tires, tubes, wheel magnets, rim tape, and skewers before sending in for service. Failure to comply with the above mentioned guidelines can result in significant delays or a “return to sender”. Typical turnaround time is 5-14 days, once wheel has been received at our facility.

No Fault Replacement Program

Spinergy offers a “no fault replacement,” or NFR program. The Spinergy NFR program will give you a discount off any set of current Spinergy wheels when you return your current set of Spinergy wheels whether they are damaged or not. For more program details please contact service@spinergy.com

 

Spinergy wheelchair wheel products are warranted for 1 year from date of purchase against manufacturing defects in materials or workmanship. This warranty does not extend beyond four years from date of manufacture. Spinergy warrants to the original owner that this new wheel shall be free of defective materials and workmanship for a period of three years from the date of the original purchase (proof of purchase required) provided the wheel is operated under normal conditions and use. During this warranty period, Spinergy shall repair or replace, at its sole option, all parts that are found by Spinergy to be defective and subject to this Limited Warranty with this exception: Spinergy will offer replacement parts or NFR pricing on any wheels no longer in production / obsolete that otherwise fall within the time constraints of this warranty.  The original owner shall pay all labor & shipping charges connected with the repair or replacement of the wheel. This Limited Warranty is made only to the original owner of this new Spinergy wheel, and it shall remain in force only as long as the original owner retains ownership of the Spinergy wheel. This Limited Warranty is not transferable. This Limited Warranty does not apply to normal wear and tear (bearings), nor to defects, malfunctions or failures that result from the abuse, neglect, shocks or crashes, improper maintenance, alteration, modification, accident, or misuse (including without limitation, basketball, quad rugby, tennis or any similar sporting activities), nor damage occurring during shipment, improper assembly or assembly with non-compatible products.

This Limited Warranty is the only express or Limited Warranty applicable to the Spinergy wheel products. Any implied warranties, including warrants of merchantability and fitness for a particular purpose, shall be limited in scope and duration in accordance with this Limited Warranty. Spinergy shall not be responsible for any direct, incidental, consequential or exemplary damages suffered by any party. The foregoing statements of warranty are exclusive and in lieu of all other remedies. This Limited Warranty gives you specific legal rights; you may also have other legal rights which vary from state to state/country to country. Some states/countries do not allow limitations on the duration of implied warranties, or the limitations or exclusion of incidental or consequential damages; therefore, the limitations and exclusions set forth in this Limited Warranty may not apply to you. This Limited Warranty set forth herein may not be extended, enlarged or otherwise modified by any Spinergy dealer, distributor, agent, or employee, and Spinergy does not assume any liability or make any warranty except as stated in this Limited Warranty. This warranty does not cover products whose serial number or identification has been erased, damaged or modified.

FlexRim® Handrims Inclusion: The FlexRim handrim component (inclusive of the urethane membrane and aluminum handrim) is warranted for a period of one year against manufacturing defects in materials or workmanship. This Limited Warranty does not apply to normal wear and tear (urethane membrane, handrim ring), nor to defects, malfunctions or failures that result from the abuse, neglect, shocks or crashes, improper maintenance, alteration, modification, accident, or misuse (including without limitation, basketball, quad rugby, tennis or any similar sporting activities), nor damage occurring during shipment, improper assembly by the customer or assembly with non-compatible products.  All other terms of Spinergy Limited Warranty apply.

If a small bond separation between the urethane and handrim or wheel rim is noticed, please contact your dealer or Spinergy to obtain the “Flexrim repair kit” as soon as possible.  Small bond separations can and should be fixed before the separation progresses.  The Flexrim repair kit consists of a special adhesive that will re-bond a separation of less than three inches.  

No Fault Replacement Pricing: Spinergy will replace any failed or damaged wheel not covered under our warranty programs for a discounted "No-Fault Replacement” price when the old wheel is returned with store receipt.  Normal & expected wear and tear issues will not be accepted. Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or aging. Contact Spinergy for details.

ZX-1 WARRANTY POLICY:

LIMITED LIFETIME WARRANTY

For the lifetime of your ZX-1 Power Add-On from the date of purchase, Spinergy will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Spinergy to be defective in material and/or workmanship:

  • Main Frame

 

ONE YEAR LIMITED WARRANTY

For one year from the date of purchase, Spinergy will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Spinergy to be defective in material and/or workmanship:

  • Electronic components
  • Joystick
  • Battery charger
  • Air springs
  • Wheels
  • Motor gearbox assembly
  • Controller
  • Shocks, castor assemblies
  • Proximity switch

Note

  • The lead battery is covered by a separate six- month warranty, provided by the battery manufacturer. The lithium batteries are covered by a three-year battery warranty provided by Spinergy Inc. The lead batteries are not warranted by Spinergy

 

WARRANTY EXCLUSIONS

This warranty does not extend to those items which may require replacement due to normal wear and tear:

  • Motor brushes
  • Abuse, misuse, accident, or negligence
  • Battery fluid spillage or leakage
  • Tires and tubes
  • Improper operation, maintenance, or storage
  • Commercial use, or use other than normal

Note

  • Gradual deterioration in performance because the battery has been left in a discharged state, left in cold conditions for an extended period of time, or worn out through heavy use is not covered.